Policies
Telephone Calls
All calls to doctors, nurse practitioners, or nurses are directed
to the nursing line voice mail (see contact us). Calls will be returned
within 2 business days of receipt. Do not call back and leave another
message. This time is needed so the nurses can get your records information
and allow the Physicians enough time to review your request and get
an answer back to you.
Prescription Refills
Because of the laws concerning prescription medications and the need
to avoid dangerous medication interactions, all prescription refills
must be handled during our regular office hours of operation, when
patient records are available.
New and Existing Refills:
- Contact your pharmacist directly
- Pharmacists will contact our office
- Allow 2 business days for processing
- Medications will not be prescripbed after 3:00pm on Fridays
- Medications will not be prescribed during weekends
- Non-pulmonary mediations will not be prescribed
(Patients must contact their primary care doctor)
** Be sure and call your pharmacy at least 24 hours prior
to your medications “running out”. Your pharmacy will then contact
our office with the necessary information so that we may approve or
deny your request. **
Appointments
Appointments are generally scheduled between 9:00am and 4:00pm. Depending on the amount of preparation time needed, the nursing staff will check patients in 15-30 minutes prior to the actual appointment time. Arriving more than 15 minutes past the time for check-in may result in rescheduling of the appointment.
All the Physicians care for patients in Sacred Heart Hospital as well as those in the office. From time to time, emergencies in the hospital require their immediate attention. Every attempt is made to keep their schedules on time. However, if they are running behind, they will be in the office immediately after the emergency. Communication between the nurse and the physician will be made and you will be informed accordingly. Thank you in advance for your patience.
Appointment Cancellations
The Pensacola Lung Group provides appointment reminders to patients
approximately three days in advance of their scheduled appointment
times. However, patients are ultimately responsible for remembering
their appointments. Any non-cancellation (not showing up) of
an existing appointment will result in a separate charge of $25.00.
To cancel/change your appointment, you can either:
Call the office (see Contact us) or send an e-mail to Appointments@lunggroup.org.
Outstanding Accounts and Co-pay policy
Co-pays and outstanding account balances will be paid at time of service.
Services that are not covered by insurance, we request payment at the time of your appointment. Your insurance company may also require you to pay a co-payment at the time of your appointment. When necessary, our staff will work closely with the patients who require a payment plan.
When outstanding balances are due, no further appointments will be made until the debt is satisfied. Again, if there is difficulty with payment, our billing staff will work with you to assist in ways to make payments if needed.
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